Privacy policy

Effective Date: 07 May 2026

Welcome to SPK Direct. Your privacy is important to us. This Privacy Policy explains how SPK Direct collects, uses, stores, and protects your personal information when you use our website and services.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

• Name
• Mobile number
• Email address
• Shipping and billing address
• Payment information
• IP address and browser information
• Order and transaction details

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver orders
• To provide customer support
• To improve our website and services
• To send order updates and promotional offers
• To prevent fraud and misuse
• To comply with legal obligations

3. Payment Security

SPK Direct does not store your debit card, credit card, banking, or UPI details directly on its servers. Payments are processed through secure third-party payment gateways.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

However, your information may be shared with:

• Delivery partners
• Payment gateway providers
• Technical service providers
• Government authorities when required by law

5. Cookies

Our website may use cookies and similar technologies to improve user experience, website functionality, analytics, and marketing performance.

You may disable cookies through your browser settings.

6. Third-Party Products and Sellers

SPK Direct may act as a marketplace, reseller, mediator, or promotional platform for various products and suppliers. While we strive to ensure genuine listings and services, SPK Direct does not manufacture all products listed on the platform and shall not be held responsible for:

• Manufacturing defects
• Product misuse
• Third-party warranties
• Seller representations beyond our control

Users are advised to verify product details before purchase.

7. Data Protection

We implement reasonable security measures to protect customer information against unauthorized access, misuse, disclosure, or alteration.

However, no internet transmission is completely secure, and SPK Direct cannot guarantee absolute security of data.

8. User Rights

Users may request:

• Access to their data
• Correction of incorrect information
• Deletion of personal data (subject to legal and transactional requirements)

For such requests, users may contact us directly.

9. Children’s Privacy

Our services are not intentionally directed toward children under the age of 18 without parental supervision.

10. Changes to Privacy Policy

SPK Direct reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, users may contact:   SPK Direct

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at spkdirect09@gmail.com.