Terms of service

Effective Date: 07 May 2026

Welcome to SPK Direct. The terms “we”, “us”, “our”, and “SPK Direct” refer to SPK Direct and its operators. By accessing or using SPK Direct and including all related services, features, products, tools, and content, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use this website or any services provided through it.

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SECTION 1 – ELIGIBILITY AND ACCOUNT

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and updated information for all purchases and account-related activities. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

SPK Direct reserves the right to suspend or terminate accounts found to contain false, misleading, fraudulent, or incomplete information.

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SECTION 2 – PRODUCTS AND SERVICES

SPK Direct makes every reasonable effort to accurately display product details, descriptions, pricing, and images. However, actual colors, appearance, packaging, or specifications may vary depending on device settings, supplier variations, or manufacturing updates.

All products and services are subject to availability and may be modified, discontinued, or withdrawn without prior notice.

SPK Direct may source, promote, facilitate, market, or resell products from third-party suppliers, manufacturers, distributors, or marketplace partners. While reasonable efforts are made to ensure product quality and authenticity, SPK Direct shall not be held liable for:

• manufacturing defects,
• supplier misrepresentations,
• misuse of products,
• warranty disputes,
• indirect damages,
• or third-party product claims beyond the reasonable control of SPK Direct.

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SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order on the website constitutes an offer to purchase and does not automatically guarantee acceptance of the order.

SPK Direct reserves the right to:

• accept or reject any order,
• cancel suspicious or fraudulent transactions,
• limit quantities,
• refuse service,
• or cancel orders due to pricing errors, stock unavailability, or operational issues.

Orders once shipped may not be cancelled.

SPK Direct also reserves the right to refuse Cash on Delivery (COD) services for certain users, products, or delivery locations at its sole discretion.

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SECTION 4 – PRICING AND PAYMENTS

All prices displayed on the website are subject to change without prior notice.

Prices may or may not include applicable taxes, shipping charges, handling charges, customs duties, or other governmental levies unless specifically stated.

Payments are processed through secure third-party payment gateways. SPK Direct does not store complete debit card, credit card, banking, or UPI credentials on its servers.

You represent that all payment information provided by you is lawful, accurate, and authorized.

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SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines displayed on the website are estimates only and are not guaranteed.

SPK Direct shall not be responsible for delays caused by:

• courier partners,
• logistics disruptions,
• weather conditions,
• customs clearance,
• government restrictions,
• strikes,
• or events beyond reasonable control.

Risk and ownership of products pass to the customer upon delivery to the shipping carrier.

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SECTION 6 – RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations shall be governed strictly in accordance with the Refund Policy available on the website.

SPK Direct reserves the right to reject refund or return requests in cases involving:

• product misuse,
• physical damage by customer,
• missing packaging,
• fraudulent claims,
• or violations of policy conditions.

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SECTION 7 – INTELLECTUAL PROPERTY

All content on this website including:

• trademarks,
• logos,
• graphics,
• product images,
• videos,
• text,
• website design,
• branding,
• and software,

are the exclusive property of SPK Direct or their respective owners and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent from SPK Direct.

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SECTION 8 – THIRD-PARTY LINKS AND SERVICES

This website may contain links, integrations, advertisements, or references to third-party websites or services.

SPK Direct does not control and is not responsible for:

• third-party content,
• policies,
• services,
• products,
• transactions,
• or security practices.

Users accessing third-party websites do so at their own risk.

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SECTION 9 – PRIVACY POLICY

Use of this website is also governed by the Privacy Policy available on this website.

By using the services, you consent to the collection and use of information in accordance with the Privacy Policy.

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SECTION 10 – USER FEEDBACK AND SUBMISSIONS

Any reviews, suggestions, comments, feedback, ideas, or submissions provided by users may be used by SPK Direct without restriction or compensation.

Users shall not submit:

• unlawful,
• abusive,
• defamatory,
• obscene,
• fraudulent,
• misleading,
• or infringing material.

SPK Direct reserves the right to remove any content at its sole discretion.

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SECTION 11 – PROHIBITED USES

Users shall not use the website:

• for unlawful purposes,
• to violate any law,
• to spread malware,
• to interfere with website security,
• to scrape or extract data,
• to impersonate others,
• to commit fraud,
• or to abuse the platform.

Unauthorized or malicious use may result in suspension, termination, and legal action.

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SECTION 12 – DISCLAIMER OF WARRANTIES

All services and products are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

SPK Direct does not guarantee:

• uninterrupted website operation,
• error-free services,
• complete accuracy of content,
• or that products will meet every individual expectation.

Users use the website entirely at their own risk.

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SECTION 13 – LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, SPK Direct, its owners, employees, affiliates, partners, suppliers, and service providers shall not be liable for:

• indirect losses,
• incidental damages,
• consequential damages,
• loss of profits,
• data loss,
• business interruption,
• or claims arising from use of the website or products.

In all circumstances, liability shall be limited to the amount paid by the customer for the relevant order.

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SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless SPK Direct and its affiliates from any claims, liabilities, damages, losses, or expenses arising from:

• your breach of these Terms,
• misuse of the website,
• fraudulent activity,
• or violation of any law or third-party rights.

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SECTION 15 – TERMINATION

SPK Direct reserves the right to suspend, restrict, or terminate access to the website or services at any time without prior notice if any violation of these Terms is suspected.

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SECTION 16 – GOVERNING LAW AND ARBITRATION

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of this website, products, transactions, or services shall first be attempted to be resolved amicably.

Failing such resolution, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Mumbai, Maharashtra, India.

Courts situated at Mumbai, Maharashtra shall have exclusive jurisdiction over all disputes and legal proceedings.

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SECTION 17 – CHANGES TO TERMS

SPK Direct reserves the right to modify, update, or replace these Terms at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated Terms.

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SECTION 18 – CONTACT INFORMATION

For questions, support, or legal concerns, users may contact:

SPK Direct
Email: spkdirect09@gmail.com
Website: SPK Direct